Shipping policy

Last Updated: October 17, 2026

Thank you for shopping with Xavelia.

This Shipping Policy explains how orders placed through our official website, https://www.xavelia.com, are processed, fulfilled, shipped, tracked, and delivered.

Xavelia is an online retail store serving customers in the United States. All orders are shipped from fulfillment warehouses located within the United States.

1. SHIPPING DESTINATIONS

Xavelia ships orders to eligible physical addresses in all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

Our shipping service does not include:

• Puerto Rico
• U.S. Virgin Islands
• Guam
• American Samoa
• Northern Mariana Islands
• APO, FPO, and DPO military addresses
• International destinations outside the United States

Orders with delivery addresses outside our supported shipping area are not eligible for shipment.

Customers must provide complete and accurate shipping information during checkout.

2. ORDER PROCESSING

Xavelia processes orders within 1–3 business days after successful payment authorization and completion of required order verification.

Order Processing Schedule:

• Processing Time: 1–3 business days
• Processing Days: Monday – Saturday
• Sunday: Closed
• Applicable Public Holidays: Excluded
• Daily Order Cut-Off Time: 6:00 PM Eastern Time (ET)

Orders placed and successfully verified before 6:00 PM ET on a processing business day enter the processing schedule for that day.

Orders placed at or after 6:00 PM ET enter the processing schedule on the next processing business day.

Orders placed on Sundays or applicable public holidays enter the processing schedule on the next processing business day.

Order processing includes payment verification, inventory confirmation, product preparation, packaging, and transfer to the shipping carrier.

An order is considered shipped when the package has been transferred to the shipping carrier.

3. WAREHOUSE FULFILLMENT

All Xavelia orders are shipped from fulfillment warehouses located within the United States.

Products are dispatched from the U.S. warehouse holding the ordered inventory.

Customers are not required to select a warehouse during checkout.

The warehouse dispatch location and the official return address serve different purposes.

All product returns must follow the authorization procedures described in our Return & Refund Policy.

4. SHIPPING AND ESTIMATED DELIVERY TIME

Xavelia provides Standard Shipping to eligible addresses in all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

United States Standard Shipping

• Order Processing Time: 1–3 business days
• Estimated Carrier Transit Time: 6–9 business days
• Estimated Total Delivery Time: 7–12 business days

Business Day Schedule:

• Order Processing Days: Monday – Saturday
• Carrier Transit Days: Monday – Saturday
• Sundays: Excluded
• Applicable Public Holidays and Carrier Holidays: Excluded

Order processing begins according to the order cut-off schedule described in Section 2.

Carrier transit time begins after the package has been transferred to the shipping carrier.

The estimated total delivery time includes both order processing and carrier transit.

The 7–12 business day delivery estimate does not represent consecutive calendar days. Sundays and applicable holidays are excluded from the calculation.

Delivery dates are calculated according to the order processing schedule, carrier transit schedule, and applicable holidays.

If an order cannot be shipped within the promised shipping timeframe, Xavelia will notify the customer and provide the applicable delay, cancellation, or refund options required by law.

5. SHIPPING COST

Xavelia offers Free Standard Shipping on all orders delivered to eligible addresses in all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

Standard Shipping Terms:

• Standard Shipping Fee: $0.00
• Minimum Purchase Requirement: None
• Standard Shipping Handling Fee: $0.00
• Shipping Coverage: All 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

Customers are not charged a standard shipping fee for orders delivered within the supported shipping area.

If an additional shipping service is offered during checkout, the applicable charge will be displayed before the customer confirms payment.

No undisclosed shipping or handling fees are added after an order has been completed.

6. TAXES AND ORDER CHARGES

Applicable sales taxes are calculated during checkout according to the shipping destination, purchased products, and relevant tax requirements.

Before placing an order, customers can review:

1. Product prices
2. Product quantities
3. Applicable discounts
4. Sales taxes
5. Shipping charges
6. Final order total

All product prices and transactions are displayed in United States Dollars (USD).

The final order total is displayed before payment confirmation.

7. SHIPPING CONFIRMATION AND TRACKING

After an order has been transferred to the shipping carrier, Xavelia sends a shipping confirmation email to the email address provided during checkout.

The shipping confirmation includes the shipment's tracking number or tracking link.

Tracking information becomes available when the shipping carrier records the shipment in its tracking system.

Customers can review shipment progress through the tracking information provided in the shipping confirmation email.

If you experience issues accessing your tracking information, contact Customer Support.

Email: hello@xavelia.com

Please include your order number and tracking details.

8. SHIPPING CARRIERS

Xavelia uses domestic shipping carriers and logistics providers to deliver orders within its supported shipping area.

The shipping carrier is selected according to the fulfillment location, delivery destination, package characteristics, and available shipping services.

Carrier and tracking information are provided in the shipping confirmation email.

9. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information during checkout.

Shipping information includes:

• Recipient's full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Phone number
• Email address

Incorrect or incomplete shipping information can cause delivery delays, failed delivery attempts, or returned shipments.

If you identify an address error after placing an order, contact Customer Support.

Email: hello@xavelia.com

Include your order number and corrected shipping address.

Address changes must be requested before the order enters the shipping process.

After a shipment has been transferred to the carrier, address corrections are subject to the carrier's available services and restrictions.

Additional reshipment charges caused by incorrect customer-provided shipping information are handled according to Section 11.

10. LOST OR MISSING PACKAGES

If an order does not arrive within the communicated delivery timeframe, appears lost, or is marked as delivered but cannot be located, contact Xavelia Customer Support.

Email: hello@xavelia.com

Please provide:

• Order number
• Tracking number
• Delivery address
• Description of the delivery issue

Before submitting a missing package report, customers should review the tracking details and check their mailbox, designated delivery area, household members, or building reception .

Xavelia will review the shipment information and request an investigation from the responsible shipping provider.

If an investigation confirms that the package was lost before successful delivery, Xavelia will arrange a replacement or refund.

Customers retain their legal rights regarding merchandise that has not been delivered.

11. SHIPPING DELAYS AND FAILED DELIVERIES

11.1 Shipping Delays

If Xavelia cannot ship an order within the promised shipping timeframe, we will notify the customer of the delay and provide the applicable revised shipping information and cancellation or refund options.

Customer consent to an extended shipping period will be obtained when required by applicable law.

If the customer declines a proposed delay or an order must be canceled under applicable law, Xavelia will issue the required refund to the original payment method.

11.2 Failed Deliveries

Packages can be returned because of:

• Incorrect or incomplete customer-provided addresses
• Refusal of delivery
• Unsuccessful delivery attempts
• Failure to collect a package
• Delivery restrictions associated with the provided address

If a shipment is returned because of incorrect customer-provided information, Xavelia will contact the customer regarding reshipment.

Customers are responsible for actual additional shipping charges caused by incorrect customer-provided delivery information.

Any applicable reshipment charge will be disclosed before the package is reshipped.

If the delivery failure resulted from an error by Xavelia or its fulfillment provider, the customer will not be charged for correction or reshipment.

Refused deliveries are handled according to our Return & Refund Policy.

12. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers who receive damaged, defective, incomplete, or incorrect products should contact Xavelia within 30 calendar days of delivery.

Email: hello@xavelia.com

Please provide:

• Order number
• Product name
• Description of the issue
• Photographs of the affected product and packaging, where applicable

For confirmed delivery damage, defects, missing components, or incorrect products, Xavelia will arrange a replacement or refund according to our Return & Refund Policy.

Xavelia covers return shipping costs for confirmed damaged, defective, incomplete, or incorrectly shipped products when a return is required.

The 30-day reporting period does not restrict additional rights or remedies provided by applicable law.

13. ORDER CHANGES AND CANCELLATIONS

Customers can request cancellation or modification of an order before it enters the shipping process.

To submit a request, contact:

Email: hello@xavelia.com

Include your order number and requested change.

If cancellation is confirmed before the order enters the shipping process, Xavelia will cancel the order and refund any payment collected to the original payment method.

Once an order enters the shipping process, it cannot be canceled through the standard cancellation procedure.

After delivery, eligible products can be returned within 30 calendar days under our Return & Refund Policy.

Applicable statutory cancellation rights remain unaffected.

14. RETURNS AND REFUNDS

Xavelia offers a 30-day return policy for eligible purchases made directly through our official website.

Eligible unopened and unused products can be returned within 30 calendar days of delivery.

Customers must obtain a Return Merchandise Authorization (RMA) number before mailing a return.

Return Request Email: hello@xavelia.com

Return Shipping Costs:

• Standard change-of-mind returns: Paid by the customer.
• Confirmed damaged products: Paid by Xavelia.
• Confirmed defective products: Paid by Xavelia.
• Incorrect or incomplete orders: Paid by Xavelia.

Restocking Fee: $0.00

Approved refunds are initiated within 1–3 business days after the returned product is received.

After a refund is issued, banks and payment providers typically require an  3–5 business days to post the funds.

Complete return eligibility requirements, shipping responsibilities, and refund procedures are available in our Return & Refund Policy.

15. RELATED STORE POLICIES

For additional information, review the following policies available on our website:

• Return & Refund Policy: Return eligibility, return shipping, replacements, and refunds.
• Payment Terms & Billing Policy: Payment processing, billing, transaction currency, and refunds.
• Privacy Policy: Collection, use, and protection of customer information.
• Terms of Service: General conditions governing website use and purchases.

16. QUESTIONS AND CONTACT INFORMATION

If you have questions regarding shipping, tracking, delivery, payments, billing, refunds, checkout, or an order, contact us:

Store Name: Xavelia
Website: https://www.xavelia.com
Email: hello@xavelia.com
Phone: +1 (305) 288-3772
Business Address: 11211 SW 82nd Pl, Miami, FL 33156, United States
Business Type: Online retail store
Primary Market: United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time)
Sunday: Closed

We aim to respond to all customer inquiries within 24 to 48 hours.