Privacy policy

Store Name: Xavelia
Website: https://www.xavelia.com  

Last Updated: October 17, 2026

Xavelia is an independently operated online retail store serving customers in the United States.

This Privacy Policy explains how Xavelia collects, uses, shares, stores, and protects personal information when customers visit our website, place orders, make payments, or contact customer support.

This Privacy Policy applies to personal information collected through our website, checkout process, customer communications, and related online retail services.

SECTION 1 - INFORMATION WE COLLECT

1.1 Information Provided by Customers

When you place an order, complete checkout, request customer support, or initiate a return or refund, we collect the information necessary to process your request.

This information includes:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Products purchased

  • Order number and transaction details

  • Payment confirmation and transaction status

  • Customer service correspondence

  • Return and refund request information

Payment card information is processed through the payment service providers available at checkout.

1.2 Information Collected Automatically

When you visit our website, our e-commerce platform collects technical information associated with your visit, including:

  • Internet Protocol (IP) address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of website access

  • Shopping cart interactions

  • Session and cookie information

This information supports website functionality, account and checkout security, fraud prevention, and operational performance.

1.3 Email Marketing

Customers who subscribe to promotional communications can receive emails about products, special offers, and store announcements.

Each marketing email contains an unsubscribe option.

Customers can also unsubscribe by emailing hello@xavelia.com.

Unsubscribing from marketing communications does not stop transactional emails relating to purchases, payments, shipping, returns, refunds, or account security.

SECTION 2 - CONSENT AND PRIVACY CHOICES

2.1 Collection and Use of Information

Xavelia collects and uses customer information to:

  • Process purchases and payments

  • Verify transaction information

  • Fulfill and ship orders

  • Provide order confirmations and shipping updates

  • Process returns and refunds

  • Respond to customer support requests

  • Prevent fraudulent transactions

  • Maintain website functionality and security

  • Comply with applicable legal and financial recordkeeping obligations

Where applicable privacy laws require consent for a specific activity, that activity is subject to the required consent.

2.2 Marketing Consent

Promotional email subscriptions are voluntary.

Customers can withdraw marketing consent by selecting the unsubscribe link in a marketing email or contacting customer support.

2.3 Withdrawing Consent and Privacy Requests

To withdraw consent for consent-based processing, request access to personal information, or submit a deletion request, contact:

Email: hello@xavelia.com

Withdrawal of consent does not invalidate processing completed before withdrawal.

Personal information required for existing orders, payment disputes, fraud prevention, tax records, or other legal obligations remains subject to the applicable retention requirements.

SECTION 3 - INFORMATION DISCLOSURE AND DATA SHARING

3.1 Service Providers

Xavelia shares customer information with service providers responsible for completing retail transactions and operating the online store.

These providers include:

  • Shopify, our e-commerce platform provider

  • Payment processing providers

  • Shipping and delivery providers

  • Technical infrastructure and security providers

  • Customer communication service providers

Information shared with these providers is limited to the information required for the service being performed.

For example, shipping providers receive the recipient name, delivery address, and shipment information necessary to complete delivery.

Payment processors receive the payment and transaction information required to authorize and process payments.

3.2 Customer Contact Information

Xavelia does not sell customer email lists, phone number lists, or shipping address lists to data brokers.

Personal information is not disclosed to unrelated parties for their independent use except where the disclosure is authorized by the customer or permitted or required under applicable law.

3.3 Analytics and Advertising Technologies

Website analytics and advertising technologies are subject to the privacy controls and disclosures applicable to the services activated on our store.

Under certain U.S. state privacy laws, disclosure of browsing information or device identifiers to advertising providers can constitute the sale or sharing of personal information, including transactions that do not involve monetary payment.

Where those laws apply, customers are entitled to the relevant disclosures and opt-out mechanisms.

3.4 Legal Disclosures

Xavelia discloses personal information in response to valid legal requirements, including lawful court orders and government requests.

Information is also disclosed when necessary to investigate fraud, enforce legal rights, or protect customers and website security, as permitted by applicable law.

SECTION 4 - SHOPIFY AND PAYMENT SECURITY

4.1 E-Commerce Platform

Our website operates on Shopify Inc., which provides the e-commerce infrastructure used to display products, manage shopping carts, process orders, and support checkout transactions.

Shopify processes customer information in connection with these services.

Shopify's processing and storage practices are described in its published privacy documentation.

4.2 Payment Processing

Customer payments are processed through the payment methods and payment service providers displayed during checkout.

Payment information is transmitted using secure encrypted connections.

Payment service providers manage payment card processing, transaction authorization, and relevant payment security controls.

4.3 Payment Card Security

Payment card processing is subject to the applicable Payment Card Industry Data Security Standard (PCI-DSS) requirements of the payment service providers involved.

Xavelia does not request customers to submit complete payment card numbers or card security codes through ordinary email correspondence.

4.4 Shopify Legal Information

Additional information regarding Shopify's services and information processing is available at:

Shopify Terms of Service:
https://www.shopify.com/legal/terms

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

SECTION 5 - THIRD-PARTY SERVICES

5.1 Payment and Shipping Providers

Third-party payment providers process information necessary to complete purchase transactions.

Shipping and delivery providers process recipient and shipment information necessary to transport and deliver orders.

These providers process customer information in accordance with their own applicable privacy notices and legal obligations.

5.2 Website Analytics

Our store uses Google Analytics to understand website traffic and visitor interactions.

Google Analytics processes website interaction information in accordance with the applicable service configuration and Google's privacy practices.

Information about Google's privacy practices is available at:

https://policies.google.com/privacy

5.3 External Website Links

Our website contains links to external services, including payment providers, shipping providers, and other third-party websites.

Once a customer accesses an external website, the privacy practices of that website are governed by its own privacy policy.

Xavelia does not control the independent privacy practices of external website operators.

SECTION 6 - PERSONAL INFORMATION SECURITY AND RETENTION

6.1 Information Security

Xavelia uses its e-commerce platform and payment service providers to maintain security safeguards for customer information.

These safeguards include:

  • HTTPS-encrypted website connections

  • Secure checkout infrastructure

  • Payment processing security controls

  • Account authentication measures

  • Access controls for store administration

  • Fraud prevention and transaction monitoring

No internet-based system provides an absolute guarantee against unauthorized access or security incidents.

6.2 Information Retention

Customer information is retained for the period necessary to complete its original business purpose and satisfy applicable legal obligations.

Order and transaction records are retained for accounting, tax compliance, refunds, chargebacks, fraud prevention, and dispute resolution.

Customer service information is retained to manage inquiries and related order issues.

When information is no longer required for an authorized business or legal purpose, it is deleted or de-identified in accordance with applicable retention requirements and available system controls.

6.3 Security Concerns

Customers who identify a potential privacy or information security issue can contact:

Email: hello@xavelia.com

SECTION 7 - COOKIES AND WEBSITE TECHNOLOGIES

7.1 Essential Cookies

Our Shopify store uses essential cookies and session technologies for:

  • Shopping cart functionality

  • Checkout operations

  • Website navigation

  • Session management

  • Store security

  • Fraud prevention

These technologies support the operation of the online store.

7.2 Analytics Technologies

Google Analytics uses cookies and related measurement technologies to collect information about website visits and interactions.

The information helps us understand website performance and customer browsing activity.

7.3 Advertising and Tracking Preferences

Advertising technologies and non-essential cookies are subject to applicable customer consent requirements and privacy rights.

Customers can control cookies through their browser settings and the privacy preference tools provided on the website.

Where required by law, customers can reject non-essential tracking or exercise applicable opt-out rights.

7.4 Cookie Management

Most web browsers provide controls to:

  • Review stored cookies

  • Delete cookies

  • Block cookies

  • Restrict third-party cookies

Blocking essential cookies can prevent shopping cart, account, or checkout functions from operating correctly.

The specific cookies present on the website depend on the active Shopify services and installed third-party integrations.

SECTION 8 - CHILDREN'S PRIVACY

Xavelia operates a general retail website.

Our online services are not directed toward collecting personal information from children under 13.

We do not knowingly collect personal information directly from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA).

If we discover that personal information was collected from a child under 13 without legally required parental authorization, we will take steps to remove that information in accordance with applicable law.

Parents or legal guardians can submit a privacy-related request through:

Email: hello@xavelia.com

SECTION 9 - U.S. CONSUMER PRIVACY RIGHTS

Residents of U.S. states with applicable consumer privacy laws have the rights granted under those laws, subject to statutory eligibility requirements and exceptions.

9.1 Right to Access

Eligible consumers can request access to the personal information collected and maintained about them.

9.2 Right to Know

Eligible consumers can request information about the categories of personal information collected, the purposes of processing, and the categories of third parties receiving their information.

9.3 Right to Correct

Eligible consumers can request correction of inaccurate personal information maintained by Xavelia.

9.4 Right to Delete

Eligible consumers can request deletion of personal information.

Deletion requests are subject to applicable legal exceptions, including required transaction records, tax obligations, fraud prevention, and unresolved disputes.

9.5 Right to Opt Out

Eligible consumers can exercise applicable rights to opt out of the sale or sharing of personal information, targeted advertising, and certain profiling activities covered by state privacy laws.

9.6 Sensitive Personal Information

Where applicable law provides a right to limit the use or disclosure of sensitive personal information, eligible consumers can submit a request to exercise that right.

9.7 Non-Discrimination

Xavelia does not unlawfully discriminate against customers for exercising their consumer privacy rights.

9.8 Privacy Rights Requests

Submit privacy rights requests through:

Email: hello@xavelia.com
Phone: +1 (305) 288-3772

We verify requests as required by the applicable law before disclosing, correcting, or deleting personal information.

Requests are processed within the legally applicable response period.

Where state law requires an appeal procedure, eligible consumers can submit an appeal through the contact information above.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

Xavelia updates this Privacy Policy when changes occur in its personal information practices, website services, or applicable legal requirements.

Updated versions are published on this page.

The Last Updated date identifies the most recent published revision.

Material changes are communicated through the notices required by applicable law.

The current version of this Privacy Policy is available on our website.

SECTION 11 - CONTACT US

If you have any questions regarding privacy, personal information, payments, billing, refunds, checkout, or an order, contact us:

 Store Name: Xavelia
 Email: hello@xavelia.com
 Phone: +1 (305) 288-3772
 Business Address: 11211 SW 82nd Pl, Miami, FL 33156, United States
 Business Type: Online retail store
 Primary Market: United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time)
Sunday: Closed

(We will process and respond to all customer inquiries within 24 to 48 hours.)